Exchange & Transfer Policy

Terms & Conditions

These terms and conditions apply to all HEADMISTRESS packages purchased from our spa. By purchasing a package, the client agrees to the following policies.

1. Package Ownership (Non-Transferable)

All packages are strictly non-transferable. Packages are registered under the client’s name and contact number at the time of purchase and may only be used by the registered client.

The spa reserves the right to verify the client’s identity before each treatment.

Packages are

• Non shareable for an individual package of 6 sessions , or less.

• Sharable for 7 sessions and above subject to package T&C

• Non refundable

Any misuse of a package may result in immediate suspension or cancellation of the package without refund.

2. Package Validity / Expiry

All packages have a validity period from the date of purchase. All of our packages are valid for 12 months from date of purchase. Unused sessions will be forfeited after the expiry date.

3. Appointment Booking

Appointments must be made in advance to secure your preferred time slot. Walk-ins using package sessions are subject to availability.

We recommend booking at least 3–7 days in advance, especially for weekend appointments. However, appointment confirmation is subject to availability

4. Cancellation Policy

If you need to cancel or reschedule your appointment, please notify us at least 2 hours in advance , to avoid any deduction from the package.

For cancellation within 30 minutes of the appointment, the session may be considered a late cancellation and deducted from the package.

5. Late Arrival Policy

Clients arriving more than 15 minutes late may have their treatment time adjusted to avoid disrupting the next appointment.

6. No-Show Policy

Clients who fail to attend their scheduled appointment without prior notice will be considered a no-show and the session will be deducted from their package

7. Refund & Exchange Policy

All Headmistress packages are non-refundable and non exchangable once purchased.

Refunds and exchanges will only be considered under exceptional circumstances, such as amedical condition preventing further treatments, and must be supported by valid medical documentation.

If a refund or exchange is approved:

• The spa reserves the right to charge full retail price for sessions already used

• Any promotional discounts will be voided

• An administrative fee will also be applied of 5% of the total package value

8. Package Upgrades

Clients may opt to upgrade their package latest by their second treatment visit. Any upgrades after this period is not allowed. Should clients want to add more treatment sessions, they will have to purchase a new package.

9. Service Adjustments

The spa reserves the right to:

• Adjust treatment protocols

• Substitute products when necessary

• Modify service duration slightly if required

All changes will maintain the overall value and quality of the treatment.

10. Health & Safety

Clients must disclose and inform the consultant and/or therapist of any medical conditions, scalp conditions, allergies, or pregnancy prior to treatment.

The spa reserves the right to decline or modify treatment if it may pose a health risk.

11. Management Rights

The spa reserves the right to amend these terms and conditions at any time without prior notice.

Management decisions regarding package policies are final.

Retail Product Sales & Consumer Protection Policy

Our spa is committed to complying with Singapore consumer protection laws, including the Sale of Goods Act (Cap. 393) Section 14(2) and the Consumer Protection (Fair Trading) Act (CPFTA).

1. Product Quality Assurance

All retail products sold by our spa are supplied on the condition that they are of satisfactory quality, safe for use, and fit for their intended purpose, taking into account the description of the product, price, and any representations made by our staff.

2. Accurate Product Information

We strive to ensure that all product descriptions, benefits, ingredients, and usage instructions provided in-store or online are accurate and not misleading. Our staff will not engage in false, misleading, or deceptive sales practices.

3. Defective or Faulty Products

If a product purchased from our spa is found to be defective, damaged, or not of satisfactory quality, customers may return the item within 7 days of purchase with proof of purchase.

Upon verification, we may offer one of the following remedies where appropriate:

• Product replacement

• Product exchange

• Refund

Returned products must be substantially unused unless the defect becomes apparent after reasonable use.

4. Change of Mind Returns

For hygiene and safety reasons, we do not accept returns or refunds for opened or used products where there is no defect or fault.

5. Unfair Practice Protection

Our spa strictly adheres to fair trading practices and will not:

• Apply undue pressure or harassment during sales

• Make false claims about product performance

• Conceal important product information

Customers who believe a product or sales practice does not meet these standards are encouraged to contact management for prompt resolution.

6. Resolution of Disputes

In the event of a dispute, we will make reasonable efforts to resolve the matter amicably and in accordance with applicable Singapore consumer protection laws.